Teleman Systems, Inc. Shipping Information At Teleman System, Inc., We know that in demand telecom and networking equipment is hard to keep in stock, and our promise to our customers is that we will never take more then one business day after an in stock order is placed to get it on a truck headed to your business or residence (generally orders placed before 2pm PST and shipped via fedex will go out that business day). For the small number of items that are back-ordered or produced upon demand, one of our friendly sales team will call immediately after the order is placed and let you know how long it will take to get to you, after all, a telephone system is one of a small businesses most valuable assets and we believe it should be treated as such. We are committed to getting you your equipment as quickly as possible and without costly markups to our realtime shipping quotes. We invite you to use our FEDEX Express shipping services and enjoy the wealth of features which our smaller competitors cannot offer: same day tracking numbers, same day shipping when possible, and for corporate customers, an advance replacement warranty. We understand that our customers need equipment fast, and are committed to it arriving at your door as quickly as possible Satisfaction Guarantee and Return Information Return Policy - Satisfaction Guarantee:(applies to all products unless otherwise indicated) Not happy with your purchase? Looking for a better fit, a better featureset, or simply want to try before you buy? At Teleman System, Inc., we want our customers to be happy with their order, and thats why we give you 7 days from shipping date to decide. If you are dissatisfied for any reason return your new unopened package to us for full refund less shipping charges, or return your refurbished or open box item for store credit. For orders returned within 4 days, there will be no re-stocking fee assessed. Telemansys.com does reserve the right to charge a 20% Re-stocking fee for orders returned after 7 days but not more than 14 days of customer receipt of items in question. After 14 days no refunds will be accepted, only exchange or credit will be provided minus any charges incurred by Telemansys.com that were not due to warranty issues, some vendors may not accept returns. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges, however and error on customer's part on purchase will be only returned for replacement and no refund will be issued.